Phase Manager password reset not working: how to fix it

Phase Manager desktop and the phasedj.com website use separate account systems. An account created on the website will not work in Phase Manager desktop, and vice versa.

Phase Manager account

1. Make sure you are using the credentials created directly inside Phase Manager desktop, not on the phasedj.com website. If you see a "Member not found with given credentials" error, this is the cause.
2. If you did not receive the password reset email, check your spam and junk folders.

phasedj.com / DJ store account

1. If clicking the "Forgot password" button returns an error, use the direct reset link: store.phasedj.com/pages/reset-password.
2. Enter your email and the reset email will be sent.
3. If you did not receive it, check your spam and junk folders.

Still locked out?
The Phase team will sort it out.