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I have an issue (4)

Find how to solve the issue you have with your Phase unit

Performance Issues (5)

I lost control of one Remote, and/or the deck is spinning really fast on Serato DJ Pro
I have accuracy and playback issues (drift, jumps, skips), what can I do?
The DVS scope doesn't display a perfect circle.

View all 5

Hardware Issues (3)

My Phase doesn't turn on when powered
There is a loose piece rattling in my Receiver.
The PIN connectors of my Phase unit are blocked or crooked

Phase Manager Issues (4)

Phase Manager doesn't load when I try to open it
I’m having issues when trying to reset my account password
My Phase is not detected in Phase Manager.

View all 4

Battery Issues (4)

My Remote has a bulge under the LED.
My Remote's LED blinks red, doesn't charge, and turns off when I take it out of the Receiver.
My Remote doesn't turn on when placed into the Receiver's dock.

View all 4

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