My Remote has a bulge under the LED.

Symptom and description

If you notice that one of your Remote has a bulge under the LED, it means the battery expanded in the casing and pushed it out while swelling. Rest assured, this issue doesn’t represent a hazard for you or your gear. The only consequence is that the Remote may not properly charge anymore, or that My Remote's LED blinks red, doesn't charge, and turns off when I take it out of the Receiver.. 

The first firmware update addressed this problem, but even if your Remotes are up to date, you may notice the issue a long time after it started swelling.  

Issue resolution

If you are facing the problem, you should stop using the Remote and get in touch with us by filling up the contact form below.

We will exchange the Remote for a new one and cover the shipping fees.

Your request will be processed faster if you directly add a picture with the bulge visible, and provide your contact details. Don’t hesitate to ask us anything about the exchange process in the free text field of the contact form.